Recently Apple posted a recall on a select few of their 1st generation iPod Nano’s. According to their site, 2011-11-11 was the date of the recall announcement. I became aware of this recall via – an Apple blog that I follow very regularly – in fact, they are my first choice when it comes to Apple news. After verifying the serial number, I learned that I had an iPod Nano that was affected by the battery defect behind this recall. I didn’t use my iPod Nano very much – it mainly stayed in my car and kept audiobooks on it that I would occasionally listen to on long road trips.

I filled out my information via Apple’s replacement program site, and was notified that I would receive a UPS box which I could return my iPod Nano in. About two weeks later I received a box with instructions on how to pack and return the Nano. I shipped it off via the pre-paid UPS shipping provided by Apple. About a month later, I received an email notice letting me know that my repaired iPod Nano was en route.

Two days later (and right on schedule) a UPS parcel from Apple was delivered to me. When I opened it up, I was very surprised (and extremely delighted) to learn that Apple had replaced my old 1st generation iPod Nano (released February 7th, 2006), with a brand new 6th generation iPod Nano (released September 1st, 2010)! ¬†This is customer service at it’s absolute finest. In every experience I’ve had with Apple, their customer service has impressed me. There are a number of other companies out there that have a very similarly high level of customer service, which I will write about in the future. But for now, the spotlight is on Apple for going the extra mile for their recall on a product over 5 years old.

Also available in audio format